Remote Control Help Centre

Welcome to the Remote-Control-Shop Help Centre. Here you will find our guides and advice to help you use your replacement remote control, check its compatibility with your device and quickly solve the most common problems.

Simply select the topic below that best matches your situation.

💡 Need help with your remote control?

Start by selecting the guide that matches your situation. Our advice will help you carry out the main checks before contacting our support team.

📖 Replacement Remote Control User Guide

Have you just received your remote control and want to know how to use it? Find useful information about:

  • installing and checking the batteries;
  • first use;
  • TV / SAT / DVD / AUX modes;
  • using the SHIFT button;
  • different electronic versions of the same device;
  • combination devices such as TV/DVD or DVD/VCR.

🏷️ How to find the exact model number of your device?

To identify a compatible remote control, we need to know the brand and exact model number of the device you want to control.

This guide explains:

  • where to find the identification label on your device;
  • which information to look for on a TV, set-top box, DVD player, Hi-Fi system or projector;
  • how to distinguish the device model number from the reference of the old remote control;
  • why letters and suffixes in a model number can be important;
  • which photo to send us if you cannot find the model number.
Example: for a PHILIPS 32PFL5604H/12, please provide the complete model number 32PFL5604H/12 rather than simply 32PFL5604.

🛠️ My remote control is not working: what should I do?

Is your remote control not working as expected? Follow our troubleshooting procedure before contacting support.

You will learn how to:

  • check and replace the batteries;
  • check the remote control indicator lights;
  • test the infrared signal with a smartphone;
  • try the TV / SAT / DVD / AUX modes;
  • test the SHIFT button;
  • check the exact model number of your device;
  • determine whether the problem may be related to compatibility.

Which guide should I choose?

📖 Have you just received your remote control?
Read the user guide.

🏷️ Are you looking for a compatible remote control?
Start by identifying the exact model number of your device.

🛠️ Is your remote control not working?
Follow our step-by-step troubleshooting guide.

📩 Didn't find the answer?

Our team can help identify your device, check remote control compatibility or investigate an operating problem.

To help us answer quickly, please provide if possible:

  • your order number if you have already purchased from us;
  • the brand of your device;
  • its exact and complete model number;
  • a photo of the identification label on the back or underneath the device;
  • a description of the problem.

Remote Control Support / Compatibility will be automatically selected in the contact form.

Remote-Control-Shop, replacement remote control specialist

We offer replacement remote controls for many devices, including televisions, SAT/DTT receivers, DVD and Blu-ray players, VCRs, Hi-Fi systems, projectors and other electronic equipment. Our guides are designed to help you identify your device and use your remote control correctly.

Back to top