Privacy Policy

Privacy Policy

This privacy policy explains how PASSION-ELECTRO, operator of Remote Control Shop, collects, uses and protects the personal data of users of remote-control-shop.com.

1. Data controller

The data controller is:

PASSION-ELECTRO
French simplified single-shareholder joint-stock company (SASU)
Registered office: 218 Impasse des Figuiers – Lot 1 – 06650 Le Rouret – France
RCS Grasse: 891 924 847
Email: contact@remote-control-shop.com

Remote Control Shop is an online store operated by PASSION-ELECTRO.

2. Personal data we may collect

Depending on how you use the website, we may collect the following information:

  • first and last name;
  • postal and delivery address;
  • email address;
  • customer account information;
  • information relating to your orders;
  • history of communications with our customer service;
  • technical data relating to your browsing when its collection is permitted or necessary for the operation of the website.

Full banking information used to make a payment is not intended to be stored directly by PASSION-ELECTRO when it is processed by a secure payment service provider.

3. Purposes of processing

Personal data may be used in particular to:

  • create and manage your customer account;
  • record, prepare and dispatch your orders;
  • process payments and monitor transactions;
  • manage deliveries, returns, refunds and after-sales requests;
  • respond to customer service enquiries;
  • comply with legal, accounting and tax obligations;
  • ensure the security and proper operation of the website;
  • send commercial communications when you have consented or when permitted by applicable law.

4. Legal bases

Depending on the nature of the processing, your data may be processed on the basis of:

  • performance of a contract or pre-contractual measures;
  • compliance with a legal obligation;
  • our legitimate interests, particularly website security and customer relationship management;
  • your consent where required.

5. Recipients of personal data

Your personal data is accessible only to persons and service providers who need it to operate the store and provide our services.

Where necessary, data may be transmitted to payment providers, carriers, technical service providers, hosting providers and other partners involved in processing your order.

PASSION-ELECTRO does not sell your personal data to third parties.

6. Payment

Payments are processed using secure payment solutions. Data required to process a payment may be transmitted directly to the relevant payment service provider.

PASSION-ELECTRO will never ask you to send your full banking details by email.

7. Delivery

To deliver your order, necessary information including your name, delivery address and information required for shipment may be communicated to the relevant carrier or logistics provider.

8. Newsletter and marketing communications

If you subscribe to our newsletter, your email address may be used to send you news and commercial offers.

You can withdraw your consent and unsubscribe at any time using the unsubscribe link included in the relevant communications.

9. Cookies

The website may use cookies or similar technologies that are necessary for its operation, including maintaining your shopping cart, session or preferences.

Other cookies, including those used for audience measurement, personalisation or third-party services, are used only under the conditions provided by applicable law and, where required, after obtaining your consent.

10. Data retention

Your personal data is retained for a period appropriate to the purposes for which it was collected and in accordance with applicable legal requirements.

Certain information relating to orders, invoices and accounting transactions may be retained for the periods required by tax and accounting regulations.

11. International data transfers

Some technical service providers may process data outside the European Union. Where this occurs, transfers are governed in accordance with applicable personal data protection requirements.

12. Data security

PASSION-ELECTRO implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

13. Your rights

In accordance with applicable data protection legislation, you may have the following rights:

  • right of access;
  • right to rectification;
  • right to erasure where applicable;
  • right to restriction of processing;
  • right to object;
  • right to data portability where provided by law;
  • right to withdraw consent at any time for processing based on consent.

To exercise your rights, contact us at contact@remote-control-shop.com.

Proof of identity may be requested only where necessary to verify the identity of the person making the request.

14. Complaints

If you believe that the processing of your personal data does not comply with applicable law, you may lodge a complaint with the competent data protection authority.

15. Changes to this Privacy Policy

This policy may be updated to reflect changes to the website, our services or applicable regulations.

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